Returns Policy

At Hydration Essentials, your satisfaction is our top priority. We want you to love every product you purchase, whether it’s a sleek travel mug for your busy mornings, a ceramic teapot for quiet afternoons, or a durable plastic cold water pitcher for your family gatherings. However, we understand that sometimes things don’t go as planned, and we’re here to help make any return or exchange as seamless as possible.

Eligibility for Returns
If for any reason you are not satisfied with your purchase, you may return most items within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when you received them. Whether it’s a whistling kettle that didn’t match your kitchen’s aesthetic or an electric kettle that wasn’t what you expected, we are happy to assist.

How to Start a Return
To begin the return process, simply reach out to us at [email protected] with your order number and reason for return. Our customer service team will guide you through the steps and provide you with a return authorization if your return is eligible. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refund Process
Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method, and it may take up to 5-7 business days for the refund to appear in your account, depending on your bank or payment provider. We will notify you once your refund has been processed.

Exchanges
If you would like to exchange an item for a different product, color, or size, please let us know! We will work with you to ensure that the exchange is smooth and that you receive the perfect item. In cases of exchange, we will cover the shipping cost of sending the new item to you.

Non-Returnable Items
Certain items are not eligible for return, including:

  • Items purchased on sale or during a special promotion
  • Gift cards
  • Used items or items not in their original condition

For questions about your return, or if you are unsure whether your item qualifies, don’t hesitate to reach out to us at [email protected]. We’re here to make your return or exchange as easy and stress-free as possible.

Thank you for choosing Hydration Essentials! We are committed to making sure you’re completely satisfied with your hydration products.